Frequently Asked Questions

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Top Questions

Although we specialize in genuine parts for Caterpillar, we also offer a wide range of aftermarket, used and rebuilt parts for Caterpillar as well as other popular equipment manufacturers.

Off Road Equipment Parts, Inc. is not an authorized dealer and has no affiliation with Caterpillar Inc.

Off Road Equipment Parts specializes in buying surplus Caterpillar parts. If you have new surplus genuine or aftermarket parts to sell, we want to take them off your hands. Click here for more information

Parts

Yes, we can. Answer a few additional questions and let our Part Concierge track down the part number for you.Start Here

Although some aftermarket parts may come with a warranty from the manufacturer, our genuine surplus items do not. We do however guarantee that all of our genuine surplus parts are new and in perfect working condition.Click here for more information

We understand that customers occasionally order incorrect or unnecessary parts. In those cases, we will be happy to assist you with the return process and issue full credit less the shipping charges. Some exclusions for special orders may apply.

Although we specialize in genuine parts for Caterpillar, we also offer a wide range of aftermarket, used and rebuilt parts for Caterpillar as well as other popular equipment manufacturers.

Orders

Yes, our simple to use app provides an array of Caterpillar (CAT) heavy equipment parts search tools, online ordering, order tracking along with instant price and availability.

No, you are able to use our online system to check price and availability simply by creating a login, username and password. When you are ready to place an order, we will require your billing and shipping information, and you will automatically be assigned an account number at that time. Please see our Terms and Conditions page for information on how we collect and use data.Terms and Conditions

Net Terms are available for qualified businesses. If you are interested, download the New Customer and Credit Application forms below.New Customer and Credit Application

Transit times vary based on the weight, origin and final shipping destination, but most parts ordered before 3PM EST will ship the same day.

Yes, parts are often shipped from multiple locations and sometimes even within the same city. We strive to consolidate orders and pick locations that will minimize the need for multiple shipments, sometimes it simply cannot be avoided.

The "Batch Import" function has been renamed to "Upload Parts List" and can be found in the footer section of the parts list on the order entry page.

Batch Import

The default page view size is five items. This means that you will only see five items at a time. You can either change the view size to a larger number, or user the "next>" and "<prev" links to navigate through the other lines on the quote.

Page Size

By default, the system displays orders from the past seven days. You can change the date range by clicking the start and end dates then selecting a different date in the calendar widget that will display. You also have the option to search by your PO number or our invoice number.

Order History

Unfortunately not, our old website is no longer available for use. The goal was to make the site easier to navigate and understand for new users who are less industry technical, to which we feel that was accomplished. However, we now understand that some of those changes may make it harder for our everyday advanced users to navigate. If you wish to view your cart and results screen more like the old format, you can do so by choosing your viewing preference: Gallery (new format, better for new and mobile users) or Grid (better for advanced desktop users).

Cart View Settings

Shipping

Unfortunately Off Road Equipment Parts does not ship orders outside of North America. All shipments require a shipping destination of either the US or Canada. If you need parts shipped internationally, please contact a sales representative and they can provide you with contact information for a preferred exporter.

You can also use our online order management system or mobile app to view order history, get tracking information and print invoices any time of the day or night. And of course, you can always contact your sales representative directly during normal business hours.

Absolutely! Select "OTHER COLLECT" or "OTHER 3RD PARTY" in the shipping information and enter the carrier you wish to use along with your account number with that carrier. If you are placing an order over the phone, simply provide the same information to the sales representative.

Company

Yes, we are a privately held and locally owned business located in Alcoa, Tennessee.

We are always looking to meet qualified candidates in the heavy equipment parts business. Please contact our HR department at 888-379-7895 for a list of current job openings.